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Leveraging Customer Centricity for Business Resilience in Chemical Markets

Leveraging Customer Centricity for Business Resilience in Chemical Markets

by Madeline Meyer | Aug 31, 2023 | Customer Experience, Podcast, Strategy

Customer Centricity is more than customer satisfaction, it’s about centering on the “right” customers to create Strategic Value. Host Victoria Meyer delves into the concept of customer centricity and its role in creating business resilience. Through insights from...
Back to Basics: Building Business Resilience in Times of Market Softness

Back to Basics: Building Business Resilience in Times of Market Softness

by Madeline Meyer | Jun 15, 2023 | Podcast, Uncategorized

“Understanding your value, driving value, and demonstrating it creates opportunity and creates growth, especially in times of market softness.” – Victoria Meyer On this episode of The Chemical Show, host Victoria Meyer discusses the importance of getting...
The ABCs of Being Customer-Centric: Boosting Your Business Transformation Success

The ABCs of Being Customer-Centric: Boosting Your Business Transformation Success

by Evelyn Burns | May 23, 2023 | Customer Experience

On this episode of The Chemical Show, Victoria Meyer takes us through the world of business transformation and the key factors that lead to success. With a staggering 70% of transformations failing to meet their objectives, Victoria believes that a clear vision and a...
How CEPSA Uses Customer Insights Drive Transformation with Juliana Pantalena

How CEPSA Uses Customer Insights Drive Transformation with Juliana Pantalena

by Victoria Meyer | Mar 28, 2023 | Podcast

Sustainability and innovation are transforming the chemical industry.  Central to that transformation is leveraging customer and consumer insights, to ensure that new, innovative products are meeting customer needs. In this week’s podcast episode, I speak with Juliana...
How To Grow Your Business Acquisitions: Making Good Decisions With John Foley

How To Grow Your Business Acquisitions: Making Good Decisions With John Foley

by Victoria Meyer | May 3, 2022 | Podcast

Starting from scratch and making successful business acquisitions is challenging. Victoria Meyer welcomes back ​​John Foley, the CEO of Verdant Specialty Solutions, to give a one-year update. John shares how vital it is to have your back-office team for you to stand...
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